Privacy Policy

General Trip Information Office (hereinafter referred to as “we” or “our company”) establishes the following privacy policy (hereinafter referred to as “this policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the services”).

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined in the Act on the Protection of Personal Information, which means information about a living individual that can identify a specific individual by name, date of birth, address, phone number, contact information, or other descriptions included in the information, as well as data related to facial appearance, fingerprints, voiceprints, and the insurer number of a health insurance card, which can identify a specific individual from that information alone (personal identification information).

Article 2 (Method of Collecting Personal Information)

We may ask for personal information such as your name, date of birth, address, phone number, email address, bank account number, credit card number, and driver’s license number when you register for use. We may also collect transaction records and payment information that include users’ personal information from our business partners (including information providers, advertisers, advertisement distributors, etc., hereinafter referred to as “partners”).

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which we collect and use personal information are as follows:

To provide and operate our services
To respond to inquiries from users (including verifying identity)
To send emails about new features, updates, campaigns, and other services we offer
To contact users when necessary, such as for maintenance or important notices
To identify users who violate our terms of use or attempt to use the service for fraudulent or unjust purposes, and to deny their use
To allow users to view, edit, delete their own registered information, and view their usage status
To charge users for paid services
For purposes incidental to the above purposes

Article 4 (Changes to the Purpose of Use)

We may change the purpose of use of personal information only if it is reasonably deemed to be related to the purpose before the change.
If the purpose of use is changed, we will notify users of the changed purpose or publicly announce it on this website by our prescribed method.

Article 5 (Provision of Personal Information to Third Parties)

Except in the following cases, we will not provide personal information to third parties without prior consent from the user. However, this excludes cases permitted under the Act on the Protection of Personal Information and other laws and regulations.

1. When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the consent of the individual
2. When it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the individual
3. When it is necessary to cooperate with a national or local government agency or a person entrusted by them to carry out duties prescribed by law, and obtaining the consent of the individual may interfere with the execution of those duties
4. When the following items have been announced or publicly disclosed in advance, and we have reported the provision to the Personal Information Protection Commission:

1. That the purpose of use includes provision to third parties
2. Items of data provided to third parties
3. Means or method of provision to third parties
4. That provision to third parties will be stopped upon the individual’s request
5. How to accept requests from individuals

2. Notwithstanding the preceding paragraph, the following cases are not considered to be third-party disclosures:

1. When we entrust all or part of the handling of personal information within the necessary scope to achieve the purpose of use
2. When personal information is provided in connection with the succession of business due to a merger or other reasons
3. When personal information is jointly used with a specific person and the fact, the items of personal information to be jointly used, the scope of those who will jointly use it, their purposes of use, and the name or title of the person responsible for managing the personal information have been notified to the individual or are easily accessible to the individual

Article 6 (Disclosure of Personal Information)

1. When an individual requests disclosure of their personal information, we will disclose it without delay. However, if the disclosure falls under any of the following cases, we may not disclose all or part of the information. If we decide not to disclose, we will notify the individual without delay. A fee of 1,000 yen per request will be charged for disclosing personal information.

1. If disclosure is likely to harm the life, body, property, or other rights or interests of the individual or a third party
2. If disclosure is likely to significantly hinder the proper execution of our business
3. If disclosure would violate other laws or regulations
4. Notwithstanding the above, we will not disclose information other than personal information, such as historical and characteristic data, in principle.

Article 7 (Correction and Deletion of Personal Information)

If a user’s personal information held by us is incorrect, the user may request correction, addition, or deletion (hereinafter referred to as “correction, etc.”) through the procedures specified by us.
If we determine it is necessary to respond to such a request, we will make the correction, etc. without delay.
If we make the correction, etc., or decide not to do so, we will notify the user without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

If we are requested by an individual to suspend or delete the use of their personal information (hereinafter referred to as “suspension of use, etc.”) on the grounds that it has been handled beyond the scope of the purpose of use or has been obtained by improper means, we will conduct the necessary investigation without delay.
Based on the results of the investigation, if we determine that the request is reasonable, we will suspend use, etc. without delay.
If we suspend use, etc., or decide not to do so, we will notify the user without delay.
Notwithstanding the preceding two paragraphs, if it is difficult to suspend use, etc. due to high costs or other reasons, and alternative measures necessary to protect the rights and interests of the user can be taken, we will implement such alternative measures.

Article 9 (Changes to the Privacy Policy)

Except as otherwise provided in laws or this policy, the contents of this policy may be changed without notifying users.
Unless otherwise specified by us, the revised privacy policy will take effect from the time it is posted on this website.

Article 10 (About Relationship with Amazon)

This site earns revenue from qualifying purchases as an Amazon Associate.
This site displays affiliate advertisements, including Amazon Associate ads.

Article 11 (About Third-party Advertisement Services)

This site uses the third-party advertisement service “Google Adsense.”

Third-party advertisers such as Google may use cookies (information such as user visits to this site and other sites) to display ads based on visitors’ interests.

Visitors can disable personalized ads here. You can also disable third-party cookies used for personalized advertising by visiting www.aboutads.info.

If third-party ad delivery is not disabled, ads from ad networks or third-party distributors may appear on this site.

For more details about ad distribution companies authorized by Google, see here.

Article 12 (Contact Information)

If you have any inquiries regarding this policy, please contact us at the following:

General Trip Information Office
Department: Support Desk
Contact: Through our Contact Form

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